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Truth Seeker
Posts: 1
Registered: ‎06-13-2017
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Returning headphones that I opened

I bought a pair of Monster Clarity headphones last week when they were on sale but have found they're ridiculously uncomfortable for me to wear, it's gotten to the point where my ears hurt and I feel nauseous after using them. I still have all the packing, and am within the 30 period, is it possible to return them for another pair? I don't really want to be out $40 for a product that makes me sick. 

Community Manager
Posts: 1,190
Registered: ‎06-20-2016
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Re: Returning headphones that I opened

Hello.

 

Headphones are not returnable if the package has been opened.

 

Click here for more info on the return policy.

 

It's unfortunate that the headphones are uncomfortable. I cannot promise any specific resolution, but my suggestion would be to contact customer service at 1-866-237-8289 to explain your scenario.

 

Thanks!

BBYTerence

Community Coordinator

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