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Scout
Posts: 2
Registered: ‎01-01-2017
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Dead on Arrival Drone! Now what?

I recently bought a drone and have not flown it due to the Remote Control is faulty.  It will not charge.  Best Buy sold us a dead on arrival item!  There is no refund or returns on open drones.  How would one know it didn't work without opening it?  Now what? We phoned DJI and they said to deal with BestBuy as Bestbuy does not buy directly from DJI!  

Legendary Epic Genius
Posts: 516
Registered: ‎03-28-2015

Re: Dead on Arrival Drone! Now what?

You can bring the drone in to your local store for an exchange of the same product assuming it's something sold in stores. If it's online only, contact customer service and they will email you a return shipping label and then they'll send you a new one to exchange it.

JB

Scout
Posts: 2
Registered: ‎01-01-2017
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Re: Dead on Arrival Drone! Now what?

Thanks!  Yup, the let us return it!