Cell Phones

[#1]

I know when I bought the PEP I was clearly told that I could pay extra for an upgrade (price of the new phone - the difference between the full, off-contract price of my phone, even though I paid the on-contract price originally).

Those are the terms of the contract. 

If you are having trouble at the store level, or after speaking with the regular best buy 1800 number, try calling the BURNABY, BC Corperate head office of Best Buy (it should be a 604 number). Then explain your situation to the receptionist who will forward you to customer service (and this customer service actually CAN help you).

Good luck!!

[#2]

former employee, dont be mad because you dont like my answers even though they are the truth

they really clamped down on upgrade pep exchanges due to so many people faking issues to get a free upgrade, also new phones are never allowed for a pep exchange, more money to be made off a new activation 

[#3]

This is why you should not buy the PEP or  anything at all from Best Buy.

[#4]

yea cause if he didn't, he would just have a broken phone now, instead of the ability to take it in and exchange it ....

[#5]

---

bby_wizard17 wrote:

you are allowed to get an upgrade if the store doesn't have your current phone anymore.... the note is still carried in all bestbuys so you are just gonna fight a losing battle

like i said earlier its a product EXCHANGE plan, not an upgrade plan 

---

This definitely isn't 100% true.  I've seen plenty of cases recently where customers walked away with a different model phone when theirs was still available.  We had plenty of iphone users paying to get 5s when the 4S is still available.

[#6]

thats actually how the program is suppost to work, obviously exceptions are made for customers

kinda like how employees aren't suppost to discount to attach psp or prp.... that never happens right ? 

[#7]

Just got my iphone 4 replaced with an iphone 5. No problems at all with doing an upgrade instead of an exchange, just like the CSR explained to me when I signed up for the PEP. If, before I signed up, an upgrade wasn't part of the deal, there is NO WAY I would sign up. 

So maybe your info is a little out of date bby_Wiz?

[#8]

It is true that you really aren't suppose to get the upgraded version unless your version is no longer available, but most Best Buys tend to be flexible. If you're particular model is no longer available, that is when we give you the newer version.

[#9]

If upgrading isn't official policy but is instead upto the stores discretion, then why is it a central selling point of the pep when a customer is talking to a sales associate?

[#10]

It is true that you are still able to get the newest version of your phone but only when your phone is unavailable at the store you go into for your exchange so you still are getting an upgrade, but there are conditions to that upgrade.