09-20-2016 07:13 AM - edited 09-20-2016 07:15 AM
I preordered the iPhone 6 Plus through Best Buy and was thoroughly impressed!! I received it the same day it released.
Now we come to iPhone 7 Plus. I did the same thing and preordered it .....I get a phone call the morning of the 16th to stating that no 7 Plus devices were received and to not bother coming in. They had no idea when they would be getting them in and would call me when it arrived. I keep seeing all this chatter that Best Buy USA is offering customers $100 credit towards future purchases and in a Canada nothing but being left in the dark.
I wish I had would have pre-ordered from Telus as I would have already received it by now. Feeling a little annoyed that anyone that pre-ordered the phone is being left in the dark and there is no update on when the people that pre-ordered them will receive them. I orderered the matte black...not the Jet black as I undestand there is an even greater wait for the jet black.
Come on Apple and Best Buy....how do you go from such a smooth pre-order with the 6 Plus to a disaster with the 7 Plus....you are supposed to get better not worse!
09-20-2016 12:38 PM
Well, i just ordered direclty from Apple a full 10 days later....let's see who gets the phone first! I called the store again today and they said they have no clue what's happening with them...it could take 4 weeks.
Love how the employees at Best Buy are in as much as the dark as their customers.
09-22-2016 02:32 PM
Did you get your order yet? My store said that they ususally get shipments in from apple on mondays and thursdays. I've called them alot and they have basically said there is no ETA and the employees are in the dark. Im in the same boat as you had a great expereince getting my 6 plus, they only got 1 or 2 models of my 6 plus at their store in 2014 and I was lucky enough to get it, I thought they might have a same situaion when I saw that they were sold out from apple but sadly the 16th past and so did my hopes... hahaha. People who preordered from apple are supposedly getting shipping dates of september 23 to october 4th so judging that my store only gets shipments on mondays and thursdays, I'm thinking that october 3rd might be the day. Also I saw somewhere that backorders for Best Buy usually last 2-3 weeks, but this situation might be different. Hopefully I get the device within 30 days of my preorder.
Good luck and keep us posted, definetly ordering through apple next time.
09-23-2016 10:32 AM - edited 09-23-2016 10:32 AM
Nope! I talked to the store yesterday and they have no clue what's going on. WHICH is ABSOLUTELY CRAZY! Surely someone must know what's happening.
I have ordered a phone direct from Apple....I am curious to see which one I will get first. The one I pre-ordered from Best Buy or the one I ordered a full 10 days after my best buy pre-order. It will be interesting to see. After this experience and being left in the dark for so long....This will be the last time I pre-order from Best Buy. You would figure they would have kept us in the loop and done something to keep their customers happy. I know it's out of their control on when they will get them from Apple....but surely they have a contact person at Apple and can relay some information to their employees and their customers.
09-23-2016 09:12 PM
09-24-2016 10:34 AM
Well, this is the last time I pre-order from Best Buy.
I went on the Apple website this morning and checked if any stores had the device...found one close by...reserved it, picked a time to go pick it up this morning and BOOM!! Went extremely SMOOTH!!! There is absolutely no benefit pre-ordering from Best Buy unless you dont have an Apple store nearby.
I will be going back to Best Buy today to get my pre-order deposit.
10-17-2016 10:36 PM