03-23-2017 11:52 AM
03-23-2017 11:54 AM - edited 03-23-2017 12:06 PM
I have been told that the marketplace seller has issued a refund this morning. It might take 3-5 business days for it to actually go through and for you to see the refund on your credit card, but the refund was issued this morning. They themselves might not actually reach out to you now since Best Buy has already instructed them to issue a refund, and that refund is in progress.
Pressing that "escalate" button won't necessarily prompt an instantaneous response. Furthermore, the marketplace support team, who has instructed the vendor to issue the refund, is not ignoring your issue; I think they prioritized communicating with the vendor first before acknowledging to you that they have received your complaint. Rest assured, they are not trying to ignore your issue. They wanted to make sure the vendor would issue a refund ASAP, which the vendor confirmed they will do. That happened this morning.
The marketplace support team should be sending you an email as confirmation/acknowledgment. They most likely just did not send it instantaneously. You should also receive an automated email confirmation for the refund once that's finalized. Therefore, there's no action that you need to take, but if you would still like to speak to someone in customer service, I would suggest giving them a call at 1-866-BEST-BUY, however, there's really no need since the refund is already in progress.
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03-27-2017 08:58 AM
Thank you, Terence.
Indeed I have finally received a refund.
I do not believe this would happened without your team intervening on my behalf. This certainly restores my confidence in BestBuy.
Thank you all so much for intervening on my behalf.