Truth Seeker
Posts: 1
Registered: ‎03-23-2017
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Open box Samsung 55" TV

I just bought a "open box" 55" Samsung TV and when I got it home, opened it, the screen was smashed in the bottom right. Can it be exchanged at any Best Buy?

Legendary Hero of the Universe
Posts: 1,362
Registered: ‎03-28-2015
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Re: Open box Samsung 55" TV

You would have to take it in and ask, Was there any mention of a damaged screen? There is usually an "open box" stick on it saying if there is any know defects

Legendary Oracle
Posts: 898
Registered: ‎11-16-2012

Re: Open box Samsung 55" TV

I would recommend returning to the store it was purchased from.

All TV's purchased over 42" are usually physically inspected for damage, in the store in front of the client, prior to leaving the store.