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Truth Seeker
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Registered: ‎01-21-2017
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Will Best Buy honour the warranty in Canada for a laptop purchased in the US

Will Best Buy honour the warranty in Canada for a laptop purchased in the US

Legendary Hero of the Universe
Posts: 1,362
Registered: ‎03-28-2015

Re: Will Best Buy honour the warranty in Canada for a laptop purchased in the US

That depends on the warranty, are you talking about a Geek squad warranty or a manufacture warranty?

If its a geek squad one then you typically have to deal with the US geek squad.

 

If its manufacture warranty then you usually have to deal with the manufacture and ship it away to them


Legendary Epic Genius
Posts: 548
Registered: ‎01-13-2012
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Re: Will Best Buy honour the warranty in Canada for a laptop purchased in the US

Typically manufacturers require you to send it back to the country where it was purchased for a manufacturer's warranty, but sometimes they will make an exception.

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Legendary Epic Genius
Posts: 345
Registered: ‎11-12-2009

Re: Will Best Buy honour the warranty in Canada for a laptop purchased in the US

Hi there,

If you purchased a GeekSquad Protection plan from Best Buy US - you will need to follow the instructions for their international warranty coverage procedure as it differs from here and it is not something our point of sale systems recognize. Generally you will need to pay for the repair upfront and then you will receive a travellers cheque in the mail for reimbursement.

If it is manufacturer warranty only, we are not able to facilitate any sort of repairs on laptops purchased in the US as their inventory systems are completely different from ours. You will need to contact the specific manufacturer and see if they offer international service.

Best of luck
Senior Precinct Chief Store #965 - Badge #70627