Computers

[#1]

My story is a one month long ordeal.

I ordered an iMac on Dec 27 online. It was supposed to arrive at the very beginning of January but never arrived. I needed the computer immediately and so I asked if I could get a refund and simply go in-store to pick up a new one. Nope. Not allowed. My option was to re-order another one and wait another 2 weeks for the computer. I couldn't wait this long, so they advised me to buy a SECOND iMac computer and just wait for a refund on the 'lost' first computer. This refund never came. So I have 2 iMac charges on my poor credit card. I called customer service every day and got really sick of hearing "sorry, nothing we can do... the refund will come....eventually." Then the computer miraculously arrived a month later. I really need to get a refund on this thing, but I have to send it back to the post office and WAIT for it to reach the factory at which point they will send in the paperwork for me to get a refund.... but I will have to wait again! And who knows if I will get the refund, I feel like BB has demonstrated to me that you cannot trust them. I just want my money back, how hard does it have to be??? And now I am going to be charged interest on my card and I have to pay. How is this my fault? Best Buy is seriously the worst. I even left a message for Customer Service saying that I had the worst service and that I expected a call immediately. No one ever called me. I bought the 2nd iMac at(competitor) and that was just easy. Best Buy has caused me a month (and probably a couple weeks more) or stress for NO REASON. So mad!!!

[#2]

Hello katherinediane,

Thanks for your post to the Plug In Community.

Your issue has been forwarded to customer service. Please also visit the Frequently Asked Questions section of our website here for more information.

As a reminder, Plug-in is a space for the Best Buy Canada community to exchange ideas, tips, information, and techniques related to the products and services available in our stores. Support inquiries are best handled by our customer service team. 

[#3]

Thanks for the information Katherine!!! Will not buy a iMac online after reading this bit of info about the service.

[#4]

they say support issues is to be handled by customer service ..  lol thats funny because cust, service never answers the phone.. i bought my wife a 500.00 acer computer in oct 2010. not even a year and a half old. the mother board and cpu are fried and bestbuy says its my own fault for not buying extended warranty for a 120.00 .  i have a compct computer thats 8yrs old never had a problem with it . buy a newone from bestbuy and its horrible. it amazes me how companies can rip you off and get away with it

[#5]

We are sorry about the inconvenience this has caused you but do want to remind you that the Forum is not intended for discussion of customer service related issues.

Please note that the initial post/Situation has been directed to our Customer Service department and the member will be contacted in order to address his/her concerns, as expressed in their post. We have consequently locked this thread.

For future reference, you can also visit the Frequently Asked Questions section of our website here for more information or feel free to contact Customer Service directly at 1-866-BEST-BUY or by email at customerservice@bestbuycanada.ca