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Scout
Posts: 2
Registered: ‎01-27-2017
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Bought a recumbent bike with rbcrewards. Sent me a box open damaged bike, had a struggle returning

Spent lots of rbcrewards points to buy a recumbent bike to do rehab after a stroke.  Sent me an open box, obviously used and damaged bike, in hundreds of parts, requiring assembly by my wife.  Had great difficulty returning it.  Spent 276 minutes on phone trying to  return it and resolve this.  Never will shop  Best Buy again.

Legendary Hero of the Universe
Posts: 1,320
Registered: ‎03-28-2015
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Re: Bought a recumbent bike with rbcrewards. Sent me a box open damaged bike, had a struggle retur

What makes you think it was an open box? The bike would need assembly so it would have a lot of parts


Scout
Posts: 2
Registered: ‎01-27-2017
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Re: Bought a recumbent bike with rbcrewards. Sent me a box open damaged bike, had a struggle retur

[ Edited ]

Open box - the staples were removed, the styrofoam blocks were broken, some tools were out of the plastic sealed package. Plus jagged metal broken front end.  That's what makes me think the box was opened, then closed with straps.