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The Captain
Posts: 11
Registered: ‎08-05-2012
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Can't view Price Watch

Greetings,

 

On the website, when I click My Account > Account Summary > Price Watch, I get a message saying "Sorry, an error occurred while processing your request". How can I view my Price Watch list?

 

Also, I've clicked the "Submit Your Feedback" button below the error message and filled out the form, but clicking the "Submit" button doesn't submit the form.

 

Thanks,

Shane.

Community Manager
Posts: 825
Registered: ‎06-25-2009
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Re: Can't view Price Watch

hi there @Shanester!

 

It looks like this has been fixed - I was seeing the same thing a couple of days ago, but can now add items to price watch and check my list.

 

Can you please try and again and let me know if you're still seeing the issue?

 

thanks!

BBYLaura
Community Manager
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The Captain
Posts: 11
Registered: ‎08-05-2012
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Re: Can't view Price Watch

I'm still getting the error.

Shane.
Community Manager
Posts: 825
Registered: ‎06-25-2009
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Re: Can't view Price Watch

Hi @Shanester

 

Have you tried clearing your cache? Are you able to access your price watch list, or do you just get the error when you're trying to add a product? Can yo uplease send me the link to the product you're trying add so we can test that one specifically? 

 

thanks!

BBYLaura
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The Captain
Posts: 11
Registered: ‎08-05-2012
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Re: Can't view Price Watch

[ Edited ]

BBYLaura wrote:

Hi @Shanester

 

Have you tried clearing your cache? Are you able to access your price watch list, or do you just get the error when you're trying to add a product? Can yo uplease send me the link to the product you're trying add so we can test that one specifically? 

 

thanks!


 

Yes. I also tried clearing my cookies and trying different browsers.

 

I get the error when trying to view my price watch list, or add a product to it. It doesn't seem to matter which product it is, so I just picked one at random (web code 10390287).

 

Shane.

Community Manager
Posts: 825
Registered: ‎06-25-2009
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Re: Can't view Price Watch

OK good news @Shanester! The web team has identified the issue. However, in their testing they had to purge your price watch list, so you'll need to go in and update it (very sorry about that!). You should be able to add products now - give it a try and let me know if you have any further trouble!

BBYLaura
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The Captain
Posts: 11
Registered: ‎08-05-2012
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Re: Can't view Price Watch

I'm still getting the error.

 

Can someone please export the list of web code numbers before they purge it?

 

Thanks,

Shane.

The Captain
Posts: 23
Registered: ‎06-11-2015
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Re: Can't view Price Watch

[ Edited ]

I have this same problem and have contacted Bestbuy customer support about it a few times but all I get back is words. The Price Watch functionality hasn't worked right for many months. You know who's really good at making a web site that runs like a Swiss watch? The guys at the web site named after a rainforest. They've gotten a lot of my business over the last few months.

The Captain
Posts: 11
Registered: ‎08-05-2012
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Re: Can't view Price Watch

They fixed it for me.

 

Shane.

The Captain
Posts: 23
Registered: ‎06-11-2015
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Re: Can't view Price Watch

[ Edited ]

This is what happens when I click on the "Add to Price Watch" link. It's the same with Firefox, IE and Pale Moon.