02-18-2017 05:23 PM
I am elderly and not very computer smart but trying to learn. Recently I purchased a product that also offered a gift. I did not know that the gift should be included by me in my cart and subsequent checkout. The product has been shipped without the free gift. I contacted BestBuy when I realized my error, but now the only way to receive the free gift is to return the product and reorder. I do not want to do that so I have lost the free gift. It was a nice free gift.
02-19-2017 05:56 AM
Sometimes the only way to get a free bonus item is to re-order it.
If you can, I would recommend that you re-order immediately with the free gift while it is still available.
You an always return your original item with your receipt at any Best Buy store.