01-27-2016 11:03 AM - last edited on 10-21-2016 09:19 AM by BBYBilly
Placing an order on BestBuy.ca is easy. You can do so as a member or as a guest, but being a member has its advantages. You can easily track your existing orders, review your order history, create a wish list, enjoy a faster checkout process, and more. You can create a BestBuy.ca account first, or you can complete your order as a guest and choose to save the information you enter to a new account afterwards.
There are 3 types of orders:
Placed via BestBuy.ca, your items are held within the store of your choice for 24 hours until you pick them up and pay in-store. This is the fastest way to get your items.
Online shipped orders
Placed via BestBuy.ca, the order is shipped to a Canadian address of your choice. In certain cases, your item(s) may be large enough to require a Scheduled Delivery; in that case, the confirmation email you receive will explain how to proceed.
These are purchases made in-store at the checkout counter, or via the website using one of the in-store kiosks with the help of a product specialist. Kiosks are often used when you’re already in the store and item(s) you want are only in stock online. Kiosk orders are shipped to an address of your choice.
To begin placing any type of order, follow these steps:
How can I check the status of my order?
Click on "Order Status" at the top of any BestBuy.ca page.
Members: Sign in to your account and select the appropriate order.
Guests: Enter your Order Number, Last Name, First Name, and Billing Postal Code.
SHIPPING OF ONLINE ORDERS
To offer you the best possible service, there are a number of shipping options to choose from. Simply select the level of service you want during the checkout process.
Reserve and Pick Up: It's free, fast and convenient. Find a Best Buy location near you .
Standard Delivery: The economical delivery method. Free for orders over $35 with a few exceptions.
Expedited Delivery: The fastest service for a small premium.
Delivered Tonight: This level of service is only available to customers shipping to the Greater Toronto Area and allows you to get your order delivered the same day you place it. Orders must meet certain requirements.
Scheduled Delivery: Items that are usually larger and heavy. Not available for Store Pickup or Expedited shipping. Does not include Remote Locations. Learn more about Scheduled Delivery.
How do I track my order?
You may track your package by linking to the website of the carrier (e.g. UPS, Canada Post) and using its tracking ID number. This link can be found in the confirmation email you received when your order was shipped. Alternatively, to obtain your carrier and tracking ID number, go to Order Status at the top of any BestBuy.ca web page.
Can I change my saved shipping information?
As an account holder you can modify your saved shipping information online any time prior to placing an order. However, if you just moved and need to change the shipping information after an order is placed but not processed, simply contact us — we’re here to help 24 hours a day, 7 days a week.
Can I ship to a PO box address?
Yes. To make sure that orders being sent to PO boxes and rural route addresses get to their proper destination, please include a physical street address or highway number with your order. Items that are over 30KG will only be available for pick up at the local courier pick up depot.
Can I choose separate shipping options for two or more items?
If you ordered two or more items, you can choose separate shipping options for each during the checkout process if the items are in different inventory states (i.e. in-stock, out-of-stock, pre-order, scheduled delivery, etc.) as products in the same inventory state will ship together in a single shipment. Due to size and weight considerations, some items may require Scheduled Delivery.
How do I place an order with multiple shipping addresses?
Currently you cannot send items within a single order to different locations. If you are ordering products to send to different shipping addresses you need to place separate orders.
Can I order a product and ask you to ship it to someone else?
Yes, the "Ship to" can be any Canadian address. Just enter the address where you want your product to be delivered in the "Ship to" portion of the checkout process.
Where can I ship to?
What is Ship to Store?
The Ship to Store option allows you to have your items shipped directly to a Best Buy store. Orders that are $35 or over ship for free, for orders under $35, regular shipping charges will apply. Ship to store is available when you order online items with the help of an associate while you’re in a store.
Have a question? Post below to ask or check our Help Centre for more details.