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Scout
Posts: 2
Registered: ‎12-10-2014
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Online bought item, return to local bestbuy and use certificate when repurchasing it.

I have a few reward certificates expiring soon the only item I want isn't available at my local store, but it's available online. If I bought the item online then return it to the store once it arrives, can I use my certificates when I buy it back.

 

 

 

Community Manager
Posts: 1,118
Registered: ‎06-20-2016
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Re: Online bought item, return to local bestbuy and use certificate when repurchasing it.

Hello.

 

That's an interesting scenario you described. I'm not certain, but I don't think you will be able to do what you described. My suggestion would be to call one of your local stores and ask a store manager if what you described is possible at the store. They will have more insight about something like this.

 

 

Thanks!

 

BBYTerence

Community Coordinator

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Legendary Hero of the Universe
Posts: 1,400
Registered: ‎03-28-2015
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Re: Online bought item, return to local bestbuy and use certificate when repurchasing it.

Typically you are un able to re buy the item that you have just returned.


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Legendary Epic Genius
Posts: 357
Registered: ‎11-12-2009

Re: Online bought item, return to local bestbuy and use certificate when repurchasing it.

That's partially true.

OP I would work with your local Best Buy's store's management team to come up with a resolution.

While your request is not impossible there is a bit of a process to get it done.
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