02-08-2017 11:30 AM
I purchased a Samsung UHD TV a couple of weeks ago and downloaded some apps. I was currently watching a tv program and switched to youtube. I can hear sound from the TV program but no sound from youtube however I get the youtube picture. I deleted the app and reinstalled it. Re booted the TV. Changed the sound source to TV rather than Bell TV but did not fix the problem.
02-11-2017 11:00 PM - edited 02-11-2017 11:01 PM
Hi @DebbieMacCallum welcome to the Best Buy Community Plug-In forum
Can you confirm, if you have the TV's or Cable box sound, connected through a stereo/surround sound system or an external sound bar ?