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The Captain
Posts: 58
Registered: ‎09-21-2010
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Best Buy CANCELLED My Breath of the Wild Special Edition

I am SO disappointed with Best Buy!!

 

I went to check the status of my order because I hadn't received a shipping email, and it turns out Best Buy CANCELLED my Special Edition of Breath of the wild. What in the hell guys?!?!?!?!

 

I called and they said it was a security glitch that caused it to be cancelled. I wasn't notified AT ALL. I thought I had my preorder locked in and good to go. Now it's sold out everywhere! This is aboslutely ridiculous! What kind of business is this??????

Community Manager
Posts: 962
Registered: ‎06-20-2016
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

Hey @Blodia.

 

I'm disappointed and sorry to hear that.

 

Could you send me a private message with your order number and email.

 

 

BBYTerence

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Pioneer
Posts: 5
Registered: ‎02-19-2017
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

It happend to me too, but I got lucky and snagged another one online.  

The Captain
Posts: 58
Registered: ‎09-21-2010
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

Just as an update for any potential future customer hoping to put faith in best buys preordering system:

 

The CSR that reached out to me did absolutely nothing to try to help me or make things right. He simply stated that the system rejected the order for some bogus reason (even though it was in preorder phase for over a month) and that's pretty much it. Communications have ceased and a survey was sent..Thanks for nothing I guess?

 

@BBYTerence, I just wanted to say thank you for attempting to help me to the best of your abilities.

Community Manager
Posts: 962
Registered: ‎06-20-2016
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

You're welcome @Blodia.

 

Once again, I'm sorry to read about what you've described.

 

I'm going to PM you because I'm curious as to what the CSR told you.

 

 

BBYTerence

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The Captain
Posts: 58
Registered: ‎09-21-2010
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

Hi @BBYTerence, responded to you.

Truth Seeker
Posts: 2
Registered: ‎11-15-2015
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

I also got my order cancelled and want an immediate a resolution to the issue as I have been already been talking to numerous reps and still have not received the email conversation of how you are going to fix it.

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Community Manager
Posts: 962
Registered: ‎06-20-2016
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Re: Best Buy CANCELLED My Breath of the Wild Special Edition

Hey @soooshi.

 

Sorry to hear about your order. This is a peer-to-peer forum, so these types of customer service issues can't be resolved here. The customer support team are the ones who provide assistance for these things. 

 

If you need me to escalate your issue to customer support, feel free to send me a private message with your contact info and order number.

 

 

Thanks.

 

 

BBYTerence

Community Coordinator

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