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Truth Seeker
Posts: 1
Registered: ‎06-13-2017
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Returning headphones that I opened

I bought a pair of Monster Clarity headphones last week when they were on sale but have found they're ridiculously uncomfortable for me to wear, it's gotten to the point where my ears hurt and I feel nauseous after using them. I still have all the packing, and am within the 30 period, is it possible to return them for another pair? I don't really want to be out $40 for a product that makes me sick. 

Community Manager
Posts: 1,425
Registered: ‎06-20-2016
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Re: Returning headphones that I opened

Hello.

 

Headphones are not returnable if the package has been opened.

 

Click here for more info on the return policy.

 

It's unfortunate that the headphones are uncomfortable. I cannot promise any specific resolution, but my suggestion would be to contact customer service at 1-866-237-8289 to explain your scenario.

 

Thanks!



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FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

Community Coordinator

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