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Truth Seeker
Posts: 1
Registered: ‎06-24-2017
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like new q25 bose headphones 2 years old and left side does not work.

not sure why they stoped working? not abused always in case and use mostly on airplane?

Legendary Oracle
Posts: 959
Registered: ‎11-16-2012
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Re: like new q25 bose headphones 2 years old and left side does not work.

Hi @paddy167 Smiley Happy, Welcome to the Best Buy Community Plug-In forum.

The problem in this cases like this, is mostly related to a broken connection in the headphone cable. The reason too much stress on the connection or cable, from extreme bending, to being pulled out of the socket.

A new connector can be soldered on to the cable, or have a qualified technician replace the cable with an appropriate impedance cable.

 


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Legendary Epic Genius
Posts: 702
Registered: ‎01-13-2012

Re: like new q25 bose headphones 2 years old and left side does not work.

I've heard that Bose has really good customer service for these types of issues.  Have you tried contacting Bose for assistance?

 

I contacted them about some QuietComfort headphones which work, but a plastic piece broke on it.  They asked me for the serial number and I never got around to getting back to them.