06-11-2017 10:55 PM
I'm interested in buying a Canon M5 - body only - from Best Buy. Why can't BB supply a body, when most other dealers can? How about some consideration for the many Canon camera owners who already have lenses and would only need a body? If you are going to have a camera department with a good inventory of Canon lenses (which you do), this ooption should be available to customers. I'm told I can't even special-order a body - a rather restrictive policy for a large technology retailer like BB. Do I have to take my business elsewhere?
06-12-2017 10:24 AM
Thanks for your post.
I'm sorry to read that you did not find what you were looking for. Thank you for your honest feedback. However, this is a peer-to-peer forum and not a customer service centre, so you are not directly addressing Best Buy Canada's customer service when you post on the forum. Whether your feedback is positive of negative, we, the community team, appreciate your honest feedback. We do regularly forward these types of forum discussions along to the relevant people because it is important that they be made aware of what is being discussed; they can use this info to make improvements moving forward.
Plug-in | Join the conversation
06-13-2017 10:03 PM
Thanks Terence, I was aware this forum is not hosted by BB customer service. I posted my comment here hoping a customer service manager might eventually see it, because the company email form seems to be non-functioning and attempting to contact large retail corporations by phone is typically a frustrating experience. Hardly any of them make it easy to speak to a real human in a position of authority.
If you have a specified email address, or direct line phone number (or button-pushing shortcut) for customer service, I could go that route.
06-14-2017 09:18 AM - edited 06-14-2017 09:19 AM
There is one phone number for customer service. 1-866-237-8289. The best option is to call.
If your inquiry is not something that the person you are speaking with can assist you with on a specific call, they should be forwarding you to a person who can speak to whatever subject matter needs addressing, or they would be creating a case for you if you need your issue escalated. You can also request for your issue to be escalated. If it is a matter of making a formal complaint and addressing the customer service department with that complaint, you can request for that too and ask them to provide you with the process to do so.
Plug-in | Join the conversation
06-14-2017 09:09 PM
Thanks, but I tried that number and wasn't able to get a satisfactory answer, just "if it isn't on the website, we can't order it." I assume BB buys direct from Canon's Canadian distribution centre. If they don't want to stock it, a buyer should have no difficulty with a request for an M5 body only. Company policy and procedures are apparently the problem, and I don't think I can have any effect on policy.
FWIW, I was in retail management myself, and our buyer tracked special order activity to help him decide on new SKU's for shelf stock. S/O's are just good customer service, though vendor minimums may require consolidation with regular stock orders for prepaid shipping. I'll look elsewhere but may consider BB again for a lens at some point (assuming it's a stock item).
06-16-2017 06:23 PM
06-19-2017 08:21 AM
Ok, thanks 70627 (?!). Can't help wondering if the use of anonymous numbers to identify employees says something about corporate culture in 2017. In any case, I appreciate your discussion of BB Canada's very restricted ability to serve customers requesting mainstream product that is not a regular inventory item. The outcome of my question wasn't unexpected, but I had to try.
Pardon my philosophising...online checkouts and free shipping along with selective lower prices offer value for the dollar, but I guess one downside will always be sacrifices in customer service. I recognize that perceived value for money is where the big retail battles are fought and won nowadays, and the payoff for excellent customer service probably just isn't there anymore. My problem is that I'm old enough to remember doing business in the 20th century.
It was an interesting exercise, and I suppose that like everyone else looking for a 'best buy', I will still be shopping here at some point in the future. Have a great day...