01-10-2017 06:28 PM
Today we went to Deerfoot Meadows Mall to buy 2 items. An electric range - preferrably a Bosch and a small point and shoot camera, prefrerrably a Nikon A900. We decided to do camera first. We waited in camera section for about 7 minutes and finally flagged down a rep who eventually sent over an "camera" rep. We told him we were interested in the Nikon A900 but wanted to see one that actually functioned. The other models worked but not it. He fumbled around a bit, muttered to himself and walked away. We waited and waited and 11 minutes later he still had not shown up and no other rep stopped to offer assistance.
We walked out. This cost Best Buy at least a $449 deal and more than likely a total deal of $3700 if we had been served and decided to buy the range as well.
01-11-2017 02:03 AM - edited 01-11-2017 02:06 AM
Welcome to the Best Buy Community Plog-in forum @MargSmith
Bummer to hear of the experience you had at the store.
I agree with @SonicBoom , that if you experience poor or no service, that it be best to inform the Manager on Duty or Store General Manager. Customer Service can provide you with email address if you like to write either of them.
I also understand from your information that, the display model wasn't working, possibly due to a missing or defective power adapter, which is normally used for display models. in some cases, the standard adapter will not work with some cameras, because it "replaces" the battery pack normally used by the camera. The problem lies in that the battery door must be closed, which ends up cutting the adapter's power cable, or breaking the battery door.
Still no excuse for the Sales Agent to leave you on the floor the way he did.
I too have experienced display models not working due to compatibility of adapters. This is a good way to make use of the Best Buy return/exchange policy, in that you can purchase the unit, and if you like it, keep it, otherwise you can return it within a couple of weeks to change it for another.
Best Buy is always looking for input from clients as to how to improve quality of service . That's why at the bottom of every receipt, there is information to log onto a very short survey, in which you can provide feedback about your experience at the store. The nice thing is that for giving us a piece of your mind, you get an excellant chance to win up to $1000. and I have served such a winner!
Err.., 1 entry per receipt .
01-18-2017 07:11 AM
01-18-2017 09:28 AM
Sorry about your poor customer service experience. As this is a peer-to-peer forum, what we, the community team, will do is direct your issue to one of our teams in customer service here at the head office.
If you would like to speak to someone from customer service yourself, I can have them reach out to you by email. Just send me a private message and let me know.
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