Truth Seeker
Posts: 1
Registered: ‎10-01-2016
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Flex Activation Mistake

I bought an Koodo iPhone SE for my daughter at BBM yesterday but she mistakenly put her Speakout SIM in it first. The phone is now locked to Speakout. What is my best course of action to get the phone to work on Koodo?

Legendary Hero of the Universe
Posts: 1,540
Registered: ‎03-28-2015
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Re: Flex Activation Mistake

Typically the phones come pre locked so the speakout SIM shouldn't have worked to start with. Does a Koodo SIM not work in it?  If the Koodo SIM doesn't work you have a couple options

1. Call Koodo and see if they can unlock the phone, explain the situation and see if they will waive the unlock fee

2. Return the phone and exchange it for another