07-04-2016 01:50 PM
I purchased 2 new Motorola X phones last week. The rep knew the plan both phones had were NO DATA phones and yet he let me leave the store without the data turned off. By the time I got home, the one phone had already used 440 MB of data.
Now I'm out $20 and need to know how to get it back or at worst stop this from happening to others. I included this info in my survey response but have had no response from BEST BUY Mobile
Solved! Go to Solution.
07-04-2016 04:08 PM
Welcome to Plug-in.
Our Customer Service team is who you will want to contact here. You can reach them either by email or by phone, their contact info is HERE.
I hope this issue can be resolved to your satisfaction quickly and will help us improve our internal training measures as well.
Please let me know if there is anything else I can do to assist you.
07-07-2016 04:07 PM
I sent an email under delivery and Tracking and awaiting a response. Obviously no one reacts to survey comments as I had included all this info in the comments section there.
07-08-2016 08:15 AM
08-12-2016 03:12 PM
I have received 3 emails from the Customer relations referring my issue and email to a higher level of manegement and yet I have received no action to resolve or evenany contact to discuss. Very poor support.
08-12-2016 03:18 PM
08-21-2016 02:35 PM
My son went to the Saint John Best Buy this afternoon and was told he had to change phone numbers because he was switching cell phone carriers. The CRTC has mandated a stop to this practise some time ago. Why would Best Buy tell a customer this ? Were they too lazy to make the effort to transfer the information.
He got the phone (with the new number )because he had driven 40 minutes to get to the store, but this should never happen. How can the old number get transferred to the new phone ?
08-21-2016 06:53 PM
Thank you for your interest but like your team members, you messed up. You sent me an email asking for details, which by the way, was from an non responding email. Offers and requests are great but if I can't respond it seems the offer is rather shallow.
Maybe you should send thar email to your team, executives and managers as non have responded yet.
My perception is that Best Buy is not interested in repeat business, as mine will not be happening.
08-22-2016 09:15 AM
As @Drax86 mentioned, I did send you a private message which you can access up top of this screen. If you're able to reply back with the info requested I'm more than happy to make sure our team is following up with you to resolve this matter.
I'm sorry for any negative experiences you've had dealing with Customer Service and assure you I'm more than happy to follow up and make sure they're looking after this for you.