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The Captain
Posts: 6
Registered: ‎03-21-2017
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

Thanks Juice
Legendary Epic Genius
Posts: 536
Registered: ‎03-28-2015

Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

Give it some time - when I submitted my dispute through the competitor, I didn't get acknowledgement right away either, but I got my refund in the end.

@BBYTerence is pretty awesome and I know he's working his butt off to try to get you the help you need. I know it's hard in these types of situations, but please be patient. I'm sure it will all work out in the end.

Best of luck.

JB

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Community Manager
Posts: 1,419
Registered: ‎06-20-2016

Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

[ Edited ]

Hello @DonnaKopp.

 

I have been told that the marketplace seller has issued a refund this morning. It might take 3-5 business days for it to actually go through and for you to see the refund on your credit card, but the refund was issued this morning. They themselves might not actually reach out to you now since Best Buy has already instructed them to issue a refund, and that refund is in progress.

 

Pressing that "escalate" button won't necessarily prompt an instantaneous response. Furthermore, the marketplace support team, who has instructed the vendor to issue the refund, is not ignoring your issue; I think they prioritized communicating with the vendor first before acknowledging to you that they have received your complaint. Rest assured, they are not trying to ignore your issue. They wanted to make sure the vendor would issue a refund ASAP, which the vendor confirmed they will do. That happened this morning.

 

The marketplace support team should be sending you an email as confirmation/acknowledgment. They most likely just did not send it instantaneously. You should also receive an automated email confirmation for the refund once that's finalized. Therefore, there's no action that you need to take, but if you would still like to speak to someone in customer service, I would suggest giving them a call at 1-866-BEST-BUY, however, there's really no need since the refund is already in progress.

 

 

 

 



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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The Captain
Posts: 6
Registered: ‎03-21-2017

Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

Thank you, Terence.

 

Indeed I have finally received a refund.

 

I do not believe this would happened without your team intervening on my behalf. This certainly restores my confidence in BestBuy.

 

Thank you all so much for intervening on my behalf.

 

Donna

 

 

 

 

The Captain
Posts: 8
Registered: ‎09-15-2017
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

Purchased a "refurbished" asus phone from QR computer through the best buy site. defective phone . It's been 3 months now and they are ignoring my correspondence and calls.i email many times but very bad customer service they said contact asus I did call asus they said they can't do anything.they riped me off . They send me defective phone and wrong charging cable I wast of my money and time . Beaver they return policy is so bad and they riped off i hate qr computer and bestbuy
The Captain
Posts: 8
Registered: ‎09-15-2017
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

Salman
Sep 15
Purchased a "refurbished" asus phone 2 from QR through the best buy site. it is defective. It's been 3 months now and they are ignoring my emails and calls. They have bad customers service .they are so crook they riped me off they waste my money

Legendary Hero of the Universe
Posts: 1,539
Registered: ‎03-28-2015
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

What was defective with the phone?

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Community Manager
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund


Mani1584 wrote:
Salman
Sep 15
Purchased a "refurbished" asus phone 2 from QR through the best buy site. it is defective. It's been 3 months now and they are ignoring my emails and calls. They have bad customers service .they are so crook they riped me off they waste my money


 

Hello.

 

This is a peer-to-peer forum, so the community team on the forum cannot resolve any customer service issues here. Everything must go through customer service, and they do not monitor or participate on the forum. Regarding your dissatisfaction with the level of service you have received thus far, have you tried escalating your issue with Best Buy customer service as well?

 

You can do so at 1-866-237-8289. You can request that your issue be escalated. I'm sure the customer service department would like to attempt to resolve your issue.

 

You can also use the email form here, but I recommend calling as that might be quicker.

 

 

 



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

Community Coordinator

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The Captain
Posts: 8
Registered: ‎09-15-2017
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund


Purchased a "refurbished" asus phone from QR through the best buy site. it is defective. It's been 3 months now and they are ignoring my correspondence and calls. I have worst experience with qr computerand best buy they are worst site to buy products don't buy anything from there

The Captain
Posts: 8
Registered: ‎09-15-2017
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Re: BEWARE QR computers, sellers of "refurbished" computers. They do not refund

ani1584 

Pioneer

Sep 15

Purchased a "refurbished" asus phone from QR computer through the best buy site. defective phone . It's been 3 months now and they are ignoring my correspondence and calls.i email many times but very bad customer service they said contact asus I did call asus they said they can't do anything.they riped me off . They send me defective phone and wrong charging cable I wast of my money and time . Beaver they return policy is so bad and they riped off i hate qr computer and bestbuy