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Pioneer
Posts: 3
Registered: ‎09-08-2017
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Buying a LAPTOP

So I just bought a new laptop today. I am not that well adept with computer so I signed up for the Geek Squad to install and set up my computer. Then I found out that I will be able to take home my laptop after 24 hours. My friend told me that how can I be assured that my new bought laptop wasn't exchange for a repaired or refurbished unit, and I was like yeah..I haven't thought about it. So right now, I'm kinda worried about it. Is there a way I can know for sure that what I will be taking home tomorrow is the same new unit that I really bought? Thanks for the respond.
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Legendary Epic Genius
Posts: 508
Registered: ‎11-12-2009
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Re: Buying a LAPTOP

Hi there,

we don't sell refurbished units in-store, there may be the odd one from time to time but I haven't seen one in years - and they're only specific models.

Not to mention if you bought a new computer what would be the point in swapping it for a repaired one?
Pioneer
Posts: 3
Registered: ‎09-08-2017
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Re: Buying a LAPTOP

Yeah. But in the receipt that I have..is that the serial number for the laptop?. Just wanna make sure.
Legendary Hero of the Universe
Posts: 1,640
Registered: ‎03-28-2015
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Re: Buying a LAPTOP

Swapping it out would be dumb, the employee would likely get fired when it was found out. Also there would be no benefit to best buy doing it as a company, that would ruin the business

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Legendary Luminary
Posts: 407
Registered: ‎08-13-2012
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Re: Buying a LAPTOP

there should be a serial number on the box and also a serial on the bottom of the laptop, that would be your best bet

 

bby wizkid
Pioneer
Posts: 3
Registered: ‎09-08-2017

Re: Buying a LAPTOP

Thank you guys. It didn't came up to my mind until my friend told me about it so that's why I started having doubts. But it's all good. I got my fresh laptop.