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Truth Seeker
Posts: 1
Registered: ‎03-15-2017
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Time Machine set up at Best Buy when I bought my mac has never worked

I need someone to come and set up the back-up WD My cloud and the WD my passport Ulta so they work.

Legendary Hero of the Universe
Posts: 1,539
Registered: ‎03-28-2015
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Re: Time Machine set up at Best Buy when I bought my mac has never worked

Your best option would be to contact the Geek squad and see what they can do for you

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Legendary Luminary
Posts: 127
Registered: ‎04-01-2015
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Re: Time Machine set up at Best Buy when I bought my mac has never worked

Time Machine has never played nice with 3rd party NAS; there are always people reporting new MacOS releases break TM and their existing setup.  You should look on WD forum to see if there are firmware or software upgrade to resolve issues.

 

Failing that, you'll have stick todirect-connect USB drive.