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The Captain
Posts: 25
Registered: ‎10-20-2016
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Yikes, thats awful, your right could have been worse.  I'm sorry to see yours got so damaged. 

The Oracle
Posts: 711
Registered: ‎06-06-2012
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

I got one like that but it was from evilbay seller if The Holy Grail and was in bubble evenlope. Got my money back and they don't ship in boxes lol
The Captain
Posts: 14
Registered: ‎07-07-2014
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

[ Edited ]

i was quite suprised since they shipped it in a box (shipping box didn't seem to be damaged), so it must have been damaged before it was shipped?

 

Thanks for the suggestions, I'll reach out to bestbuy and see what they can do

Community Manager
Posts: 1,419
Registered: ‎06-20-2016
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...


momotastical wrote:

Consider yourself lucky, mine came bent with a damaged corner.  I don't even know what to do, whether to return it or keep it since its sold out at all local stores now Smiley Sad

IMG_2908.JPGIMG_2907.JPG


 

I'm sorry to learn about the damage to your steelbook.

 

You should definitely get in touch with customer service regarding the damage to your order. If you have not already, and you prefer that they reach out to you instead of calling them yourself, feel free to send me a private message with your order info and the email you use for your Best Buy account. I can forward that along so someone from customer service can get in touch with you.

 

 

 



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BBYTerence

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The Captain
Posts: 14
Registered: ‎07-07-2014
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Thanks @BBYTerence I had contacted customer service over the weekend. 

Pioneer
Posts: 5
Registered: ‎09-16-2010
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Still issue with spine slashes. See my post here

The Captain
Posts: 17
Registered: ‎09-20-2010
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

The spine slash bandits have done it again. Their dirty tricks are getting old. Canada Post just delivered The Lion King with a King-size claw mark on the "O". Why do we pay premiums for SteelBooks? Is it unreasonable to expect them to be in mint condition? It's unacceptable. I'll just have to add this sorry looking thing to my growing spine slashed collection including Star Wars: The Force Awakens.

The Captain
Posts: 22
Registered: ‎03-30-2015
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

My slash spine on Lion King was right on the I
The Captain
Posts: 22
Registered: ‎03-30-2015

Re: Quality of Steelbooks - Spine Slashes, damages, etc...

Someone should contact the warehouse about this on opening boxes as it causes people to order more then 1 copy and hope they don't get anything damaged and as a result other people could end up missing out on a release. Also since these are limited some of us who can order only 1 copy  and deal with the hassle of returning the damaged can't just get theirs replaced as the item will be sold out

Legendary Epic Genius
Posts: 715
Registered: ‎01-13-2012
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Re: Quality of Steelbooks - Spine Slashes, damages, etc...

You gotta get in that first group. Smiley Happy