Reply
Highlighted
The Captain
Posts: 16
Registered: ‎09-09-2015

Re: Spider-Man: Homecoming Steelbook

Still haven't received mine.  Just says Order in Progress for my online orders.  Haven't received any email from BestBuy.

The Oracle
Posts: 729
Registered: ‎06-06-2012
0 Kudos

Re: Spider-Man: Homecoming Steelbook

Well got mine and the one copy I opened was perfect now to return my extras lol
Luminary
Posts: 74
Registered: ‎07-25-2015
0 Kudos

Re: Spider-Man: Homecoming Steelbook

Estimated arrival date of October 24th, but at least it’s on the way!
Epic Genius
Posts: 311
Registered: ‎05-29-2015
0 Kudos

Re: Spider-Man: Homecoming Steelbook

@dragon66_61

 

The out of stock is to prevent future orders, if you already pre-ordered in August, same as me BTW, then it should get shipped out at some point. I just received the shipping notice, so keep an eye out on your Email. Smiley Wink

The Captain
Posts: 29
Registered: ‎10-20-2016

Re: Spider-Man: Homecoming Steelbook

Wow Best Buy just randomly cancelled my order for this great service so glad I ordered this in JULY

Epic Genius
Posts: 311
Registered: ‎05-29-2015
0 Kudos

Re: Spider-Man: Homecoming Steelbook

@Nadalfan

 

I would suggest contacting Customer Service to find out the reason for the cancellation, I've never had anything cancelled without an Email offering an explanation, or a code for a credit amount to be used on my next purchase because of the inconvenience.

 

I agree, it's a disappointment, but it's usually not arbitrary.

The Captain
Posts: 29
Registered: ‎10-20-2016

Re: Spider-Man: Homecoming Steelbook

Got an email saying it was cancelled and gave me a $5 Gift Card (whoot?). The thing that really doesn't make sense is that I had ordered this in July for myself. Then a friend who is a huge Spiderman fan wanted one so I was able to make another pre-order in October for my friend.  The one I ordered in October shipped while the one in July got cancelled. What happened to first come first served? Literally 0 sense

Epic Genius
Posts: 311
Registered: ‎05-29-2015

Re: Spider-Man: Homecoming Steelbook

@Nadalfan

 

The pre-order system is flawed, I always place my order the day it's available, yet my order only shipped yesterday, so I agree.

The only conclusion I can make is that they oversold, or the expected quantities were short for some reason.

 

It's happened to me a couple of times, but it's not simply BB, every major retailer in both the US and Canada have done the same thing at some point, leaving me scrambling to find a copy from alternate sources.

 

The Canadian online retailer simply tells you "Too bad, So sad, have a good day". They even cancelled a few of my orders stating unavailability from all suppliers, then magically a week later had stock at a way higher price than my original order, and not from resellers either. Oblivious to my complaints to boot.

The Oracle
Posts: 516
Registered: ‎04-19-2016

Re: Spider-Man: Homecoming Steelbook

[ Edited ]
Truth Seeker
Posts: 1
Registered: ‎10-19-2017
0 Kudos

Re: Spider-Man: Homecoming Steelbook

Same boat as many others here. Preordered in July, nothing has shipped yet. 

 

Called BB Customer Service, was told to "call back tomorrow for updates".