Truth Seeker
Posts: 1
Registered: ‎03-14-2017
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Double Charged on my Credit Card!

Hi there,

Recently I tried to purchase a monitor online. The order was declined, and I received an email stating
"Unable to Process your Order #________"


I went online to check the order, and the website errored out. I cannot view or change my order.
2 days later, nothing has changed and my order did not go through.

I rectified the situation by visiting a local store and making the purchase in person.

After that evening, the original online order went through again. So now I charged with two orders!
I cannot cancel either of the products as they've been sitting in Puralator for days.

Bestbuy's website is still giving me errors when I try checking on statuses.

This is unacceptable!

Please help me cancel my original order  Smiley Sad

I've never been so frustrated trying to spend money.
Thanks in advance,

Legendary Hero of the Universe
Posts: 1,535
Registered: ‎03-28-2015
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Re: Double Charged on my Credit Card!

You will need to contact customer service. This is a peer to peer forum, no one has the ability to help you here