Truth Seeker
Posts: 1
Registered: ‎05-02-2017
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Is there a national place to file a complaint about a product / store service?

I have an ongoing issue concerning a laptop and substandard service from a store in dealing with the issue. Does anyone know where to escalate the complaint beyond the store level?

Community Manager
Posts: 1,425
Registered: ‎06-20-2016

Re: Is there a national place to file a complaint about a product / store service?



Sorry to read about your dissatisfaction with the service you have been receiving at a store. 


Here are your two best options:


1. Contact customer service at 1-866-237-8289. You can explain your issue and request that it be escalated because you are unsatisfied with the level of service from the store you have been dealing with.


2. You can also use the email form located here. To use the email form, I believe you must be logged into your account for it to work.





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FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.


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