Community Manager
Posts: 1,425
Registered: ‎06-20-2016

Returns and Exchanges Policy

Returns and Exchanges Policy

Many products purchased in-store or online can be returned or exchanged within 30 days to any store as long as you have your receipt. Also, we never charge re-stocking fees.

For online purchases, the return/exchange period begins on the date the order is delivered.
There are specific return/exchange policy criteria and details for different categories of products. These criteria and details vary by category.
The process for returning items from marketplace sellers may vary by seller.

Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.

FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.


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