05-31-2017 08:45 PM
06-01-2017 09:17 AM
I am sorry to read about your experience, and thank you for your honest feedback. However, customer service does not monitor or participate on the forum. This is a peer-to-peer discussion forum and not a customer service centre, so the community team on the forum cannot resolve customer service issues. You mentioned that you have already been dealing with Best Buy personnel to resolve this matter, but I have also taken the liberty of forwarding what you have described in your post to one of the teams in the customer service department. I have provided them with the email in your forum profile. Someone from that department will reach out to you over email to provide all further assistance. Just keep in mind that they might not be able to provide an instantaneous response, but as of this point in time, I have already forwarded your issue along.
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06-01-2017 09:20 AM