Truth Seeker
Posts: 1
Registered: ‎07-18-2016
0 Kudos

Problems purchasing a product with VISA card

When I try to purchase a product it gives me an error 

We are unable to process your credit card at this time. It is possible that you have entered an invalid card number; the card type does not match the card number format; your card is not an accepted method of payment; your bank has a hold on your card; or the card number associated with this account has been closed, Please contact your financial institution or try another card. (0095)


I check everything and my card is fine, i think the store isnt?

Community Manager
Posts: 1,192
Registered: ‎01-18-2016

Re: Problems purchasing a product with VISA card

Hi @EsmondNg,


Welcome to Plug-in! 


Customer Service is the team you'll want to contact here as they can walk through this with you to find the issue. Please give them a call (1-866-237-8289) and they'll be happy to assist you.


Let me know if there is anything else I can do to assist you. 

Community Coordinator
Plug-in | Join the conversation