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The Captain
Posts: 28
Registered: ‎06-10-2014
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eCertficate security code

Hi

I'm having a bit of an issue with an eCertificate i received a few weeks ago.I can't seem to be able to use it because it keeps asking for a security code which i don't have.I tried contacting Customer service that transfered me 4 different times to multiple departments and nobody had an answert for me.Can someone please help me ?

 

Legendary Hero of the Universe
Posts: 1,540
Registered: ‎03-28-2015
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Re: eCertficate security code

Are you putting it in the ecertificate box and not the Gift card box?

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The Captain
Posts: 28
Registered: ‎06-10-2014
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Re: eCertficate security code

I've tried everything.When i called customer service, i got transfered 4 different times to different departments and no one could help me with my situation which i found ridiculous.

Luminary
Posts: 185
Registered: ‎07-30-2013
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Re: eCertficate security code

is this an e-gift card or one of them e cert they send to u when u have an order issue. or is it a reward zone cert.

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Community Manager
Posts: 2,327
Registered: ‎04-21-2010
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Re: eCertficate security code

Hi @JulianBatista87, I'm not actually certain on this one! Would you please send me a private message with your contact details so we can get the Custome Experience team to look in to this for you? 

BBYJuby
Community Coordinator
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