07-28-2017 12:21 PM
I got a sharp 32 inch 1080P TV. It is sold from bestbuy only. I called the customer service, and they said bestbuy would send me an email in 72-96 hours about the repair. Just wondering what is the normal process? Can't I just take it to the store instead? BTW it is under warranty, but I lost the receipt. The service guy helped me set up a repir over the phone.
07-28-2017 12:37 PM
07-28-2017 12:40 PM
07-29-2017 08:41 AM
Sounds like he lost his receipt but it is under warranty.
A BB rep found his receipt and initiated the warranty repair which is through BB. They probably requested an RMA for him and once they receive it from the manufacturer, they will ask him to bring in his TV.
08-05-2017 07:28 AM
Thanks all, I have called 18662378259 thousands of times, I even gave them a different email address. They kept telling me will resend me an email that I can bring my TV with to one of the BEST buy stores for the repair. But I never got the email, I called on Aug 3rd again, and I am still waiting. Here is the case number#200496517. Very frustrated and don't know what to do except waiting the email.