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The Oracle
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Horizon Zero Dawn Decal skin bonus error

@BBYTerence I'm trying to preorder this but getting

The following errors occurred:
We're sorry, one or more items in your order are not available for shipment but may be available for Reserve and Pick Up. Please remove PlayStation 4 Horizon Zero Dawn Skin Decal for PS4 Controller - NOT SOLD SEPARATELY from your cart to proceed with this order. If you would still like the item(s), please Reserve them separately on the product page(s). (0107)

It's a preorder item but can only be reserved instore?
Community Manager
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Re: Horizon Zero Dawn Decal skin bonus error

Hey @Leprekon.

 

Are you still experiencing the error?

 

Could you copy and paste the link of that product on here?



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FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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The Oracle
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Re: Horizon Zero Dawn Decal skin bonus error

The Oracle
Posts: 713
Registered: ‎06-06-2012
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Re: Horizon Zero Dawn Decal skin bonus error

Community Manager
Posts: 1,434
Registered: ‎06-20-2016

Re: Horizon Zero Dawn Decal skin bonus error

Thanks, @Leprekon.

 

I also got that same error message. I have flagged this to one of our teams to fix. It could be a setting that the IT team needs to manually adjust or set. 



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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The Oracle
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Re: Horizon Zero Dawn Decal skin bonus error

Thanks @BBYTerence it is fixed now.
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Re: Horizon Zero Dawn Decal skin bonus error

Glad to hear it, @Leprekon!



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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Luminary
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Re: Horizon Zero Dawn Decal skin bonus error

So does this only apply to new pre-orders of the game, I've had the special edition ordered for a while now and it seems unfortunate that I'd be forced to miss out on this promotion because it was added late.
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Re: Horizon Zero Dawn Decal skin bonus error

hey @R_Longshaft.

 

I'm actually unsure if the Special Edition you ordered earlier would apply. For situations like yours, only customer service would have the info and authority to provide any resolution or answer. You would have to inquire through them for something like this. Send me a private message if you have questions about getting in touch with customer service.



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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Luminary
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Re: Horizon Zero Dawn Decal skin bonus error

So am update for anyone else in my situation unfortunately you can't add the controller skin to old existing orders and I was told my only real option was to order another copy, get the skin, and then return the second copy of the game.