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The Captain
Posts: 14
Registered: ‎10-19-2014
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How do I cancel a pre-order?

Want to cancel my Gears Of War 4 pre-order from last year.Doesn't seem to be an option to do so on my orders page.

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The Captain
Posts: 17
Registered: ‎05-26-2015

Re: How do I cancel a pre-order?

If the cancel button isn't there, use https://www-ssl.bestbuy.ca/en-CA/secure/contact-us.aspx

copy/paste your order number and type in which item you want to cancel.

The Captain
Posts: 14
Registered: ‎10-19-2014
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Re: How do I cancel a pre-order?

Excellent! Thank you!

Luminary
Posts: 42
Registered: ‎03-03-2013
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Re: How do I cancel a pre-order?

i have a question related to this one. I was wondering if you place a pre-order and for some reason your card is declined, how long do you have to update the payment information before it will cancel your order?

Legendary Hero of the Universe
Posts: 1,510
Registered: ‎03-28-2015

Re: How do I cancel a pre-order?

If its an online pre order then your card isnt charged until just before it ships, and I believe you have about 5 days to update your card before it gets canceled. You get an email right away if the card is declined informing you of the steps to take

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Luminary
Posts: 42
Registered: ‎03-03-2013
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Re: How do I cancel a pre-order?

thanks for that