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Pioneer
Posts: 4
Registered: ‎02-28-2017
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My Nintendo Switch pre-order was cancelled without warning

Ok so I pre-ordered the switch a week ago and everything was fine, but today, just before the release, My order got canceled and I have 0 notice, no email. Nothing.

 

And the worst part is that I can't even contact customer service because everytime I try clicking the link for their email form, I get an error message.

 

I've been stressed out for a whole week over my pre-order for NOTHING 

Community Manager
Posts: 1,496
Registered: ‎06-20-2016
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Re: My Nintendo Switch pre-order was cancelled without warning

Hey @JyxasPard0x

 

Sorry to read about this.

 

I have taken the liberty of escalating what you described to one of the teams in customer service. They are the ones who can provide further assistance.

 

I have forwarded them the email you provided in your forum profile. I would also like to give them your order number as well.

 

Don't post your order number here for privacy reasons. Just send me a private message and provide me your order number over private message, so I can forward that along to customer service as well. I will await your private message before proceeding.

 

Thanks.

FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter, complaint, or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

Community Coordinator

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Pioneer
Posts: 4
Registered: ‎02-28-2017
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Re: My Nintendo Switch pre-order was cancelled without warning

Thank you for answering, but I called yesterday and was already answered, just forgot to edit my post