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Truth Seeker
Posts: 1
Registered: ‎01-17-2017
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Apple Watch Return Policy

I recently purchased an apple watch for my dad. He used it for a week and then he won the exact same one from work! The watch is in perfect condition and has been reset to factory settings. All the pieces and packaging are put back perfectly. Am I able to return this? Will there be a fee to return and would I get the full amount of the payment back? Thanks in advance! 

Community Manager
Posts: 1,425
Registered: ‎06-20-2016
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Re: Apple Watch Return Policy

hey @CorbinHealey

 

Click here for the criteria you need to meet for a return or an exchange. Best Buy does not charge restocking fees. Some products are only eligible for return if they have NOT been opened. I'm not sure about the Apple watch.

 

Someone from customer service at a store or our customer service department here at the head office will be able to provide all further assistance regarding your wanting to return the product. They are the ones who can speak to this issue.

 

If you haven't already done so, and you have questions regarding getting in touch with customer service, feel free to shoot me a private message.

 

Thanks!

 



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FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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Legendary Oracle
Posts: 959
Registered: ‎11-16-2012

Re: Apple Watch Return Policy

Hi @CorbinHealey Smiley Happy

The return policy on watches is same for " Fashion apparel ", so the Apple watch is 30 days, only if unopened.


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Community Manager
Posts: 1,425
Registered: ‎06-20-2016
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Re: Apple Watch Return Policy

Thanks @Elico47.

 

Hey @CorbinHealey. Check your private inbox at your convenience. I'm going to shoot you a message.

 

 



Our Charge Up & Play Contest for 2017 is happening now! Enter for a chance to win Best Buy gift cards.



FYI: Thanks for posting on the forum. For those who are not aware, this is a peer-to-peer forum. The majority of posts on here are from members of the peer-to-peer community made up of other customers and forum participants. They provide great peer-to-peer advice and feedback. If you have a customer service matter or an inquiry about an order, please call customer service at 1-866-237-8289 to have your matter addressed.



BBYTerence

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Truth Seeker
Posts: 1
Registered: ‎04-16-2017
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Re: Apple Watch Return Policy

That's a huge stretch apparel has brackets (clothing) on their returns page and watches says 30 days opened and smartwatches also says 30 days opened